1. Definitions

The following Terms and Conditions document is a legal agreement between Zubens Design Studio, hereafter “the Designer”, and “the Client” for the purposes of graphic design, website design, or development. These Terms and Conditions set forth the provisions under which the Client may use the services supplied.

The Designer is an Internet web design and graphic/print design provider offering the Client graphical design, HTML, CSS, Javascript, PHP, WordPress, and other related computer programming languages.


2. Acceptance of Work

At the time of the proposal, the Designer will provide the Client with an invoice or quotation by email. A copy of the invoice or quotation is to be signed and dated by the Client to indicate acceptance and should be returned to the Designer.

Alternatively, the Client may send an official purchase order in reply to the invoice or quotation which binds the Client to accept our terms and conditions, or an email acknowledging acceptance of the quotation. For the avoidance of doubt, the Designer’s Terms & Conditions are what govern the job, not any conditions on the Client’s purchase order.


3. Design Fees & Payment

Charges for design services to be provided by the Designer will be set out in the invoice or quotation that is provided to the Client. At the time of the Client’s signed acceptance of the invoice or quotation, indicating acceptance of the Terms & Conditions, a fully-refundable payment of 100% of the quoted fee will become immediately due. Work on the project will not commence until the Designer has received the design fee.

  • All invoices must be paid in full within 7 days of the invoice date (includes weekends), except where agreed at the Designer’s own discretion.
  • In the event that any additional actions requiring additional payments are needed during the project, those actions will be communicated to the Client and will only be taken if the Client agrees and pays.

4. Refunds 

Requests for refunds must be initiated within 14 days from the payment date, for any and all circumstances, including, but not limited to: dissatisfaction with the quality of design, number of concepts, technical issues, support, and/or Designer’s inability to start the project in a timely manner after payment to them.

  • If the Client’s refund request is not made within 14 days from the payment date, the Designer reserves the right to retain the payment.
  • Refunds are not available after downloading the final copy of the art piece by the Client (if applicable-for logo/print design orders).
  • Refunds are not available after receiving the access information of the administrating panel of the website by the Client (if applicable-for website design orders).
  • Any fraudulent attempts to copy, steal, or otherwise use the design after a full refund, will be pursued to the highest extent of the law.

5. Satisfaction Guarantee

If the Client is not satisfied with the delivery, they may decline the delivery and submit a revision request at no extra cost to the Designer. The Designer will attempt to make modifications to make the delivery fit the Client’s reasonable expectations. The Designer will resubmit the revised Delivery within 1 to 3 business days.

  • A revised Delivery that is not declined by the Client within 72 hours after being resubmitted will be considered accepted by the Client.
  • There is no limitation for submitting revision requests by the Client.

6. Permission and Copyright

Copyright of the completed web designs, images, pages, code, and source files created by the Designer for the project shall be with the Client only by prior written agreement. Without an agreement, ownership of designs and all code is with the Designer.

These terms of use grant a non-exclusive limited license so that the Client can use the design on one website on one domain name only. The Client is not permitted to use a design for more than one website without a prior written agreement between the Client and the Designer.

  • The Client agrees that resale or distribution of the completed files is forbidden unless a prior written agreement is made between the Client and the Designer.
  • The Client hereby agrees that all media and content made available to the Designer for use in the project are either owned by the Client or used with the full permission of the original authors.
  • The Client agrees to hold harmless, protect and defend the Developer from any claim or suit that may arise as a result of using the supplied media and content.
  • The Client agrees that the Designer may include development credits and links within any code the Developer designs, builds, or amends. If the Designer designs a website for a Client, then the Client agrees that the Designer may include a development credit and link displayed on the Client’s website on the footer.
  • If the Designer builds or amends a website for a Client, then the Client agrees that the Designer may include a development credit and link displayed on the Client’s web page, which may be within the code but not displayed on a web browser if requested by the Client.
  • The Client agrees that the Designer reserves the right to include any work done for the Client in a portfolio of work.

7. Supply of Content

Unless otherwise negotiated, the Client must supply text for their (web/print design) project in text file format at the start of the project as well as graphics (logos, images, etc.) to be used. Images are also expected to be supplied before work begins, unless by prior negotiation or if using the Designer’s photography or stock image services.

  • The text should be as close as reasonably possible to the final format, with an accuracy of content, spelling, and grammar checked and little or no formatting (including text from previous websites).
  • The Designer assumes all written content adheres to copyright laws.
  • Images should be supplied in the highest resolution electronic format possible, i.e. logos/images in original Illustrator / Photoshop format, or hi-res JPEG files (300 dpi).
  • The Designer assumes that all correct permissions have been sought and/or royalties paid for images used.

Need Help?

Contact us at [email protected] for questions related to our terms and conditions.

1. Definitions

The following Terms and Conditions document is a legal agreement between Zubens Design Studio, hereafter “the Designer”, and “the Client” for the purposes of graphic design, website design, or development. These Terms and Conditions set forth the provisions under which the Client may use the services supplied.

The Designer is an Internet web design and graphic/print design provider offering the Client graphical design, HTML, CSS, Javascript, PHP, WordPress, and other related computer programming languages.


2. Acceptance of Work

At the time of the proposal, the Designer will provide the Client with an invoice or quotation by email. A copy of the invoice or quotation is to be signed and dated by the Client to indicate acceptance and should be returned to the Designer.

Alternatively, the Client may send an official purchase order in reply to the invoice or quotation which binds the Client to accept our terms and conditions, or an email acknowledging acceptance of the quotation. For the avoidance of doubt, the Designer’s Terms & Conditions are what govern the job, not any conditions on the Client’s purchase order.


3. Design Fees & Payment

Charges for design services to be provided by the Designer will be set out in the invoice or quotation that is provided to the Client. At the time of the Client’s signed acceptance of the invoice or quotation, indicating acceptance of the Terms & Conditions, a fully-refundable payment of 100% of the quoted fee will become immediately due. Work on the project will not commence until the Designer has received the design fee.

  • All invoices must be paid in full within 7 days of the invoice date (includes weekends), except where agreed at the Designer’s own discretion.
  • In the event that any additional actions requiring additional payments are needed during the project, those actions will be communicated to the Client and will only be taken if the Client agrees and pays.

4. Refunds 

Requests for refunds must be initiated within 14 days from the payment date, for any and all circumstances, including, but not limited to: dissatisfaction with the quality of design, number of concepts, technical issues, support, and/or Designer’s inability to start the project in a timely manner after payment to them.

  • If the Client’s refund request is not made within 14 days from the payment date, the Designer reserves the right to retain the payment.
  • Refunds are not available after downloading the final copy of the art piece by the Client (if applicable-for logo/print design orders).
  • Refunds are not available after receiving the access information of the administrating panel of the website by the Client (if applicable-for website design orders).
  • Any fraudulent attempts to copy, steal, or otherwise use the design after a full refund, will be pursued to the highest extent of the law.

5. Satisfaction Guarantee

If the Client is not satisfied with the delivery, they may decline the delivery and submit a revision request at no extra cost to the Designer. The Designer will attempt to make modifications to make the delivery fit the Client’s reasonable expectations. The Designer will resubmit the revised Delivery within 1 to 3 business days.

  • A revised Delivery that is not declined by the Client within 72 hours after being resubmitted will be considered accepted by the Client.
  • There is no limitation for submitting revision requests by the Client.

6. Permission and Copyright

Copyright of the completed web designs, images, pages, code, and source files created by the Designer for the project shall be with the Client only by prior written agreement. Without an agreement, ownership of designs and all code is with the Designer.

These terms of use grant a non-exclusive limited license so that the Client can use the design on one website on one domain name only. The Client is not permitted to use a design for more than one website without a prior written agreement between the Client and the Designer.

  • The Client agrees that resale or distribution of the completed files is forbidden unless a prior written agreement is made between the Client and the Designer.
  • The Client hereby agrees that all media and content made available to the Designer for use in the project are either owned by the Client or used with the full permission of the original authors.
  • The Client agrees to hold harmless, protect and defend the Developer from any claim or suit that may arise as a result of using the supplied media and content.
  • The Client agrees that the Designer may include development credits and links within any code the Developer designs, builds, or amends. If the Designer designs a website for a Client, then the Client agrees that the Designer may include a development credit and link displayed on the Client’s website on the footer.
  • If the Designer builds or amends a website for a Client, then the Client agrees that the Designer may include a development credit and link